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Danielle Evans
Danielle Evans
Associate Recruiter at IXL Learning
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an Associate Account Manager to join our growing Customer Success team in Raleigh, NC.
The ideal Associate Account Manager will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with educational administrators across the US to ensure customer satisfaction throughout the customer life cycle. You will be responsible for the subscription renewal, upsell, customer retention, and engagement activities in the assigned territory.
This person must be proactive, well organized, and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.
What You'll Be Doing
Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal in your assigned territory
Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Develop a deep understanding of IXL’s products and what sets us apart from competing programs
Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers virtually
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer-related activities, communication, and opportunity tracking in CRM
Gather customer feedback to help improve and enhance product offerings
What We're Looking For
BA/BS Degree
Classroom experience and/or a related educational field experience preferred
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
Strong written and oral communication skills
Detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Experienced with Google Workspace
Proven ability to work effectively across teams
About IXL LearningIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
As an Associate Account Manager, you will support the Account Manager(s) with day-to-day client relationships and project management to ensure that projects are completed efficiently and effectively.
1. Professional Tone:- I want to work at IXL because it is a well-known and respected educational website. I believe that I can make a difference in the lives of students by helping them learn and succeed.
An account manager job may not be difficult for individuals with strong interpersonal and communication skills. Being an account manager entails forging relationships with others. Individuals who are more interested in technical, analytical roles may find an account manager role more difficult.
Is it hard to get hired at IXL Learning? Glassdoor users rated their interview experience at IXL Learning as 31.7% positive with a difficulty rating score of 2.85 out of 5 (where 5 is the highest level of difficulty).
The program only grades students based on correct answers. According to CommonSense Media, parents have even gone as far as to review IXL, saying that the scoring system harshly punishes mistakes and leads to a ton of stress instead of academic comprehension.
Where is IXL Learning's headquarters located? IXL Learning's main headquarters is located at 777 Mariners Island Blvd., Suite 600 San Mateo (San Francisco Bay Area), CA 94404 US.
Advantage: Online lessons with unlimited access to activities and interactive questions. Disadvantage: Must have computer or device with internet connection to view lessons. Advantage: Access to entire curriculum. Interactive lesson approach is helpful to keep children engaged.
IXL Learning has an overall rating of 3.2 out of 5, based on over 400 reviews left anonymously by employees. 52% of employees would recommend working at IXL Learning to a friend and 63% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
An associate manager oversees employees at a company or organization to help improve productivity and performance. These management professionals may work in a variety of departments, such as quality assurance or marketing. As an associate manager, your job duties include training, directing, and evaluating workers.
An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
An associate manager is a leadership role that helps to manage the efficiency and motivation of teams. Often working as team leads for departments, they might oversee a smaller area of their department while the manager works to oversee the entire operation.
At most companies, an account manager's role is to build relationships with customers. At Cargill, account managers go further. They turn transactional exchanges into strategic partnerships by deeply getting to know customers, proactively meeting their needs and identifying opportunities to create shared value.
Introduction: My name is Allyn Kozey, I am a outstanding, colorful, adventurous, encouraging, zealous, tender, helpful person who loves writing and wants to share my knowledge and understanding with you.
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